To troubleshoot this issue, please uninstall the currently installed Quicktime player in your system then reinstall using the file that you can download from the following link: The module that is failing (H264VDec.dll) did not even exist until Service Pack 1 was applied. I applied Service Pack 2 and the problem still exists. I then applied Service Pack 1 and the problem now exists.

ts file that was created using my Hauppauge 1212. At that point I could successfully build a blu ray disk using a. I then installed MovieFactory Pro 7, the Content Pack, The Extra Pack and the Bonus Pack. I did as suggested in incident 101104-000025 and removed Corel DVD MovieFactory Pro 7 from my computer. Please see the following Knowledge Base article for instructions on completely removing DVD MovieFactory 7. This is to make sure that there are no corrupt files in your program files.

I suggest to completely remove then reinstall your program to resolve this issue. I stated in my original support request that I already have both service packs 1 and 2 installed. Your response to this incident ask me to apply service packs to Moviefactory Pro 7. Having reviewed the details of your support request, I am writing to advise you to visit the following link and update your copy of Corel DVD MovieFactory Pro 7 as we have available at least 2 service packs that could potentially resolve this issue: Attached is a wordpad and a word copy of the windows 7 log file. I have no problem creating blu ray videos from my Cannon HD camcorder. ts file that was downloaded from my Hauppauge 1212 and try to make a blu ray video. The Windows error log shows H264VDec.dll caused an exception code: 0xc0000005. I get a message from Windows 7 'Corel DVD MovieFactory has stopped working'. Here are some of the incident exchanges with support: The files from my Cannon HD camcorder will create a blu ray disc, but the audio is way out of sync with the video. The files from my Hauppauge 1212 cause MovieFactory 7 to crash. A few weeks ago I purchased MovieFactory 7 Pro so I could burn blu ray discs for files I downloaded from my Hauppauge 1212 and files from my Cannon HD camcorder.

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